Nike Store FAQ
Welcome to the Nike Store FAQ page! Here, we aim to address your most common questions about our products, services, and policies. Whether you’re a seasoned runner or just starting your fitness journey, we’re here to help you every step of the way.
Product Questions
What types of products does Nike Store offer?
Nike Store offers a wide range of running gear, including accessories, clothing, footwear, and health-related products. Our menu includes items like Arm & Shoe Wallets, Base Layers, Cross Country Running Shoes, GPS Running Watches, and more.
Are the products suitable for all types of runners?
Yes, our products cater to a diverse range of runners, from professional athletes to casual joggers. We offer items designed for different needs, such as injury prevention, recovery, and performance enhancement.
Delivery & Shipping
What are the delivery options available?
We offer two main delivery options: Standard Shipping and Free Shipping. Standard Shipping costs £12.95 and takes 10-15 business days, while Free Shipping is available for orders over £50 and takes 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once dispatched, you will receive a tracking number to monitor your delivery.
Do you deliver to all regions?
We deliver worldwide, except for Asia and a few remote areas. If you’re unsure about delivery to your location, please contact our customer service team.
Returns & Refunds
What is your return policy?
You can return items within 15 days of receiving your order, provided they are in their original condition and packaging. For more details, visit our Returns & Refunds page.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Account & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Support
How can I contact customer service?
You can reach our customer service team via email at [email protected]. We’re here to assist you with any questions or concerns.
What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM GMT. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Nike Store as your ultimate destination for premium running gear. We look forward to supporting you on your running journey!