Shipping Information

At Nike Store, we strive to deliver your orders promptly and efficiently. Below are the details of our shipping options:

• Standard Shipping: We use DHL or FedEx for standard shipping. The delivery time is 10-15 business days after dispatch. The shipping fee is £12.95.
• Free Shipping: For orders over £50, we offer free shipping via EMS. The delivery time is 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before dispatch.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy.

Return & Exchange Process

1. Initiate a Return or Exchange: Contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the item(s) you wish to return or exchange.
2. Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item(s), including the return address and any necessary forms.
3. Package Your Item(s): Securely package the item(s) in their original packaging, including all tags and labels. Include the completed return form provided by our customer service team.
4. Ship Your Return: Send the package to the address provided by our team. We recommend using a trackable shipping method to ensure your return is received.
5. Receive Refund or Exchange: Once we receive and inspect your return, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.

Refund Processing

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Non-Returnable Items

Due to hygiene and safety reasons, certain items cannot be returned or exchanged. These include:

• Compression Accessories: Items such as compression sleeves, socks, and gloves are non-returnable once opened or used.
• Health & Injury Prevention Products: Items like insoles and recovery tools are non-returnable for hygiene reasons.

Contact Us

If you have any questions or need further assistance with your return or exchange, please don’t hesitate to contact us at [email protected] or call us at [Insert Phone Number].

Thank you for shopping with Nike Store. We appreciate your trust and are committed to providing you with the best shopping experience.